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Returns Policy

Charlie London has a 7-days 100% money-back guarantee on unused products for returns or exchanges. If you would like an exchange, return the item(s) you do not want, and order the item(s) you do want from this website. Of course, shipping charges are also covered by our refund. Returns must be accompanied by a copy of the packing slip, without exception. So save your paper work.

If you choose to mail your shipment, please insure the package. If it is not insured and it is lost or damaged, we cannot honour the refund. Please note that there will be no refund or exchange on custom made jackets. We also don’t refund shipping charges.

Please note that if the buyer wishes to exchange an item more than once than he/she will have to cover the shipping charges from our warehouse to the deliver address. If, the buyer than wishes to proceed with a refund than any shipping charges covered by us will be deducted from the refunded amount. 

Christmas Sale terms Condition

Christmas cut off dates
To ensure that you get your order before Christmas, order by Monday 16th December by 5pm. Please contact us if you wish to order after the cut-off date, we may still be able to get your preferred item to you before Christmas if it is in stock.

Extended Return Policy
To help you with your Christmas shopping, products bought from 6th December can be returned up to 7th January. This gives gift recipients plenty of time to return unwanted presents, so you can shop early without worrying. Any purchases made after the 31st December will be eligible for the normal 7 working days returns period. Items returned by post must be posted by end of Tuesday, 7th January 2014.

The extended Christmas returns period applies to all products that can normally be returned for exchange or refund, in line with our usual returns policy. Please note that custom orders are excluded. This does not affect your legal rights.